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Returns or exchanges must be made within the return period based on the product you purchased.   Please go to our Returns page for further information and complete the form corresponding to the product you want to return.

 

If your order arrived damaged in transit or defective please submit a Claim Form on our Returns page so we can resolve the issue quickly. We may require additional information to process your claim.  Massage Medik covers return shipping for any damaged in transit or defective items.  

 

If your freight shipment was damaged during transit, please follow the steps below.

 

1.Take pictures of where the package and/or product is damaged.

2.Refuse delivery.

3.Please submit a Claim Form on our Returns page or contact us at (402) 807-7777.

 

All orders are usually shipped in 1-2 business.  All orders typically arrive between 3-7 business days once shipped, depending on your location and method of shipment chosen at checkout.   If you want to cancel your order for any reason please contact our support team as soon as possible at hello@massagemedik.com or (402) 807-7777.  We are unable to cancel any orders after they have been shipped.  If you wish to return a product that has shipped please refer to our return policy.

 

Massage Medik only covers the cost of return shipping if the product was damaged in transit or was defective.

Yes we will ship there.  Under our Free Shipping there will be an additional charge for these states.   Please Contact Usfor more information.

 

If you received an incorrect item, we will collect your order free of charge. We will also cover the cost of shipping of any replacement item(s).  Please submit a Claim Form on our Returns page

   

Please allow up to 10 business days for return and the refund or exchange to be processed.  

 

It can take up to 10 full business days from the date refunded, for any credits to process on your account. If it takes longer, please contact your bank for assistance.