At Massage Medik, we stand behind our products and only offer the highest quality materials and service. All our products are thoroughly inspected throughout the delivery process to ensure our customers only receive the best. All returns require a RMA Number and completed RMA Claim Form. Return Policies and RMA Request forms are different by product. Please go to the section below that represents the item you want to return and complete the corresponding form.
MASSAGE CHAIRS
365 Day Massage Chair Return Policy
Although we try our best to be as thorough as possible, in the rare circumstance that a massage chair does arrive damaged on delivery, please let our customer service team know immediately. Please thoroughly inspect the outside packaging at the time of delivery and notate any damages to the boxing on the bill of lading when receiving your chair. With exception to items that are damaged in shipping, the Customer is responsible for all packaging and shipping required to return the merchandise. At the sole discretion of Massage Medik, we reserve the right to replace or repair your chair.
FOOT MASSAGERS
120 Day Foot Massager Return Policy
Although we try our best to be as thorough as possible, in the rare circumstance that a item does arrive damaged on delivery, please let our customer service team know immediately. With exception to items that are damaged in shipping, the Customer is responsible for all packaging and shipping required to return the merchandise. At the sole discretion of Massage Medik, we reserve the right to replace or repair your item.
ALL OTHER PERSONAL MASSAGERS
30 Day ALL OTHER Personal Massager Return Policy
Although we try our best to be as thorough as possible, in the rare circumstance that a item does arrive damaged on delivery, please let our customer service team know immediately. With exception to items that are damaged in shipping, the Customer is responsible for all packaging and shipping required to return the merchandise. At the sole discretion of Massage Medik, we reserve the right to replace or repair your item.